SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With free shipping available, it's a great deal.
Buying from this store has exceeded all my expectations. Thanks for !
the quality is very good! very impressed!
I received the order much earlier than expected. It works perfectly. Very happy.
perfect
Came in 13 days
The products arrived in the right time, well wrapped, just need to prove it.
Very good. I recommend. Thank you.
Ordered the alarm with delivery from Russia, because. Before that I ordered from another store from China, well, there were problems with customs, three months frozen and sent back. In this situation, the order came quickly, without customs problems. But all the same there are Newans: the address listed on the site has reduced, the phone no. has not indicated, although I specifically asked not to change or reduce anything. But thank God the parcel came to me because I started looking for her on track number, called the mail and everything was settled. And if he sat still and waited for him to come, that parcel would have gone back. I do not understand what the problem is to specify the address as it is written at the buyer? Still on the complete set: in the motion sensor there is a battery, and in the door sensor-No. I understand from China do not miss on the plane, but in Russia, on the train, it would be possible to complete. Well, these are all small things, in general, the goods and the seller are happy. Sent quickly, did not go long. I recommend the seller.
Nice product and quality, looks really amazing!
PERFECT PACKAGING AND SUPER FAST DELIVERY
Good product
All norms
excellent quality, not damaged!
Thank You Very Much. Very cool. Color as the photo.
Glad I could get online. The quality is as high as in any offline store, but that's way more comfortable
All OK
I am happy fast shipping product easy to install and exercises like narazie without problems
It was certainly a long time from Moscow. All the time somewhere stuck the parcel, but still came. Even Yandex delivery was delivered at the end. Everything seems OK, did not connect yet. The box is slightly crumpled, but inside the whole thing.
OK
Ultra fast shipping! Very honest store. Highly recommended this seller. This it`s the second alarm from Kerui. This alarm it`s amazing. Very very good and very reliable. - I put the alarm outside on a 6m pillar and now I have the signal 200m away. Amazing. - the alarm its super easy to setup. - if you put a sim inside and you set the alarm to send you sms and to call in case the sensor is detecting movement it`s gone call you very fast on you cell phone. You can setup the alrm to call and send sms messages to multiple numbers (we setup the alrm to call on 2 numbers). - if you set each sensor to different number zones you get the sensor number on your sms mesage and you know exaclty the sensor/zone that it`s movement. - the small siren it`s absolutly fantastic and very loud. I have also have two wirelles siren (solar) and this siren it`s very small and much louder. - W18 its with internet app and the alrm I order it`s G18 without internet app.
packaged well with bubble wrap... received product in good condition! thank you.
I do not take it for the first time. The quality is excellent.
I order not the first and not the last time I advise everyone in my opinion the best option. Easy in setting. I advise everyone the store is good
i'm a happy customer!! delivery and quality amazing!
It's the third one you bought, very good!
Is fine
4day to Slovakia. Very very fast shipping
Got it. very good packing. The box inside the factory. everything is laid neatly. we'll try it in work. The store is good and responsive.
very good products fast shipping
Everything works. Done qualitatively.
Arrived fast. Very practical installation. Meet my needs.
It was exactly what I ordered. thanks so much
All right, we have to try.
Very easy to set up, everything is already configured, you don't need to do anything, basically attach sensors where you want and thats it. So far i'm happy with this product.
Fast delivery, everything arrived intact and working condition. I asked for the instruction manual for Russian sent out, the translation is corny but it is clear that I do not bother myself not to translate. I took it for the garage, now I will install it.
Very happy with my order, because fast delivery and the products seem of good quality. Since the accessories are not delivered with the batteries, I have not yet been able to test the alarm. The interior camera, unfortunately, does not respond to the wi-fi signal or the QR code of the application (which must be downloaded to its smartphone). So I can only use it with an ethernet cable. The outside camera, she, responds to wi-fi. The console did not recognize the wi-fi at first, but trying again the next day, it was immediately. It is necessary to provide (for the recognition of the Smartphone application) to place where there is the most Wi-fi, apparently. I just recommended additional accessories...
Everything is super! I took the model only with GMs. The quality is good-everything works and is configured in a matter of minutes. Reacts well. I took a kit with a video camera, but I think it was unnecessary (a dozen uncomfortable application for control, but the camera itself is not the worst). I recommend the store. I'll take one more alarm later.
fully matches description.
Excellent! Fast shipping from Spain.
got recently, wasn't disappointed
The product 100% corresponds to the description. The store is always in touch, responsive, very good support for the buyer. I recommend this store. The product is 100% as described. The seller is always in touch, synthetic, very good customer support. I recommend this store.
Товар 100% соответствует описанию. Продавец всегда на связи, отзывчивый, очень хорошая поддержка покупателя. Рекомендую этот магазин. The product is 100% as described. The store is always in touch, sympathetic, very good customer support. I recommend this store.
wonderful very well made
works well, thank you
As usual. Very good. I recommend.
Quite simply, basically functional, works well. Many additional settings that you need to think about.
Looks like on picture. Thanks!
Delivery 3 weeks, everything works, instruction in Russian language.
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before