SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Work perfectly, very happy, already bought ago over year one another and continues as the first days, recommend to 100 by 100.
Todo perfect, only missing test…
Product as described, I haven't tried it yet but it looks good.
Very good product. Had difficulty in pair with the application, but it was because the battery that I used was low. Not comes with battery
I already have it at home and every time q opens or closes, it alerts you.
Works well with four ~ Oh!
The product looks very good. The gadget small, palm size and usefulLooking forward ro purchase more for my siblings after tried out mine. The shipping very fast than the expected time frame.
Excellent sensor, 5 seconds delay, for critical places will not work. You can enable pop-up notifications for opening, closing, low battery level. Recommend
Track tracked. In work did not check
Has reached in a month, has not yet included, it seems to look normal, it is necessary to test.
It's great, easy to connect and install. It comes with 3M tape and to anchor too. It connects perfectly with Alexa and the notices are long and durable and repetitive, it has a cadence of about 3 or 4 seconds to warn but it comes within normal, it has no importanc then advise the opening and closing without a problem. I recommend it 100%
The product works perfectly. I 've already ordered 2. I fully recommend the sensor.
Nice item, very small, works well, takes a couple of seconds until it notifies about opening and closing, fast combined shipping, good bargain
It works bn and after 3 seconds the opening alert arrives
El tamaño está genial, es muy pequeño. Envío súper rápido. Funciona con 2 pilas LR03 1.5V AAA
Excellent Product came well fast everything right good quality enjoyed. Recommend.
Works very well but you must note by sensor was within range WiFi
This is the second time I buy them, the previous ones are working perfectly and these are for a relative
Tökéletesen we are. Meg nincs beepítve.
Hard to insist It is all-working check in exputation
The sensor is very good. There is a delay of 3 to 8 seconds. The scripts are working. Notifications to the phone come both about opening and about closing the door. Works with Tuya and SmartLife. Alice could not connect. Recommend!
The order to Zelenograd reached quickly, in 16 days. The door opening sensor is made well. Works. Thanks to the manufacturer and store. I recommend both.
Fast shipping. They link very easily and quickly. Very happy
Recommend. It comes with screw and bushing, but not need, a tape 3m already solved well. Hard enough and will stack warning the as yet has available loading app. Already used 1 month and battery intact. Even distant it works well. Has a delay 3 seconds to warn, but meets the purpose. Arrived in 17 days.
Super fast shipping. It works very well. Good store. I'll buy again. Thanks
Everything perfect and fast
The product corresponds to my expectations (without batteries), add the detector in the Smartlife app is made easily, manual in English which simplifies. And it is easy to detach the detector from the door if you have to change the batteries. I recommend it.
Sensor de boa qualidade, chegou em menos de 30 dias.
aún no lo he probado , pero es fácil su uso
produto conforme a descrição. Funciona com 2 filhas AAA .
The request came in only 17 days, very fast, was posted soon bought. Recommend the store. The product is good, has the normal delay to a sensor WiFi, but depending on use does not hurt. Is a little Big near the ZigBee have but if stay in a concealed location is very be cheaper. Uses 2 AAA batteries, hopefully last well.
It is not installed yet. I’ll post later about sensor functionality.
excellent product!! works very well!
Came well packaged as advertised now will install and test to see working
I arrive in 20 days to Colombia, the product matches that of the photos, has not been tested yet.
muito bom, porém, avisa com 5 segundos de atraso, coloquei uma rotina que abre a porta acende uma lâmpada.
Super recommend, works perfectly with the Alexa, to ask if the door is open or closed. Program to when open or close the door light or delete the light. To issue a warning sound in Alexa as open, close. Not to mention that receive notifications in cell warning. Recommend Super, excellent. Arrived on 15 calendar days
Fantastic, it works perfectly
Product quality, well packed, English Manual, comes with bushings and double sided for fixing screws and also, fast delivery. Recommend product and store
Product quality! Still will test
It came very fast, it works perfectly.
The material is top quality and agree with the ad. Recommend the store for speed in shipping and quality. Thank you!
Seller complied with the informed and the product arrived very well packed. Recommend!
Muito bom! Ótima promoção
100% reported in the description.
Received fast, installed and working perfectly c Alexa
Fast shipping. Sensors work, notifications arrive: Perfect!
o produto funciona perfeitamente, chegou antes do prazo. super recomendo o vendedor e o produto
Very good, super easy to connect. Arrived 22 days without fee
The second time I order this same product and everything perfect. Thank you very much.