SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent camera for your money. The goods came in excellent packaging. Everything connects easily. Works. The camera is happy.
my first metal ip camera brand besder, a similar brand I've already tested, and probably won't end up just with it, I must not forget the training holder.
Nice cameras. Quickly configured via CSM. In the instructions, error in IP address during primary setting. It is necessary to enter 192.168.0.10.
Received - not tested.
Everything is whole, packed well, works.
Packed well, delivered quickly, everything works. Not the first time I buy from this store.
Placing such a great item for sale is awesome. Waiting for my delivery to come!
Cameras already take not the first time. They work fine. The quality is very good. This time I ordered 4 cameras. One camera was broken. And the packing is not damaged. Most likely it was initially damaged and transportation here is not. I will open a dispute, see how it ends.
Delivery as always very fast, I take it already 4 or 5 times. Satisfied. This time, the parcel was heavily crumpled, two cameras of the box just in trash... But the cameras have not been hurt
Everything is fine. Work on Poe, hemor with motion adjustment.
The parcel came surprisingly very quickly. to the store Thank you very much. everything is intact and safe. I recommend the seller.
All Oky Fast shipping Thnx
all oky fast shiping
To Novosibirsk in 11 days. The Russian Post continues to surprise, received the parcel instantly, without a queue, recruited young beautiful girls, but the parcel was so wet that it almost fell apart. The box of the camera inside is just a dehydration. But the camera didn't seem to get hurt. Apparently carried on a submarine with open windows...
отлично работает и в полной темноте тоже
Заказала 05 мая, получила в Перми 21 мая. Трек номер отслеживался на всем пути. Камеры пришли целые, без повреждении. Полностью соответствуют описанию. Подключила, настроила и сразу заработали. Изображение хорошее. Рекомендую к покупке.
very nice night vision and hight quality video recording. fast shiping
All is Well 27 days delivery, packing box in a box, track number is tracked all the way, the best price for this product, the camera body is made of metal, the radiator on on the quality of shooting is excellent, I recommend the store who read the button finger up
product as described.
Fast delivery from Russia. the camera works. Glued on the percent of the radiator, you need about 10*10mm in size. It's very simple. Selikagel wasn't inside. It works normally, the dynamic range is quite normal.
Thanks order received checked works
It's fine. Delivery is just super. After checking, I will add a review. Thank you.
Everything is ok. Thnx!
very good product.
Excellent cameras, I recommend!
I ordered for a colleague, before that I took two. Work perfectly, good image quality, wide viewing angle.
Works fine. Wide viewing angle, good image quality. This is the second order.
Камеры в целом очень хорошие. Хотя 3 Мп, а уж тем более 5 очень спорно... Но честных 2 Мп есть. Изображение очень хорошее. Программка CMS пишет видео на жёсткий диск с этих камер. Сама камера сохраняет только скриншоты на FTP сервер. Микрофона нету! Хотя на плате есть под него разьём. И он работает.
even better than the picture. totally recommend this !
very good camera and is durable because it is made of aluminium. Very good and sharp picture. 2Mp =Full Hd
great camera. recognised by my NVR immediately. very happy with it.
Got it, it works. Poe on the Cisco switch rises, works well.
As always, everything is fine, the store is good, there have been no problems with him yet
Good camera, not taxed. Arrived in 17 days.
Not the first time I order, everything is at the highest level. The store of 5 stars. Delivery fast
As always, everything is on top
Delivery is fast, the camera despite the fact that the parcel had a strong damage, all whole, working. Setting is simple. Recommend.
Similar work for 4 years, bought to expand the existing system based on the "line", the cameras improved, and the picture is better and the interface is more friendly, on one IP IP IP