SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered for a colleague, before that I took two. Work perfectly, good image quality, wide viewing angle.
Works fine. Wide viewing angle, good image quality. This is the second order.
Камеры в целом очень хорошие. Хотя 3 Мп, а уж тем более 5 очень спорно... Но честных 2 Мп есть. Изображение очень хорошее. Программка CMS пишет видео на жёсткий диск с этих камер. Сама камера сохраняет только скриншоты на FTP сервер. Микрофона нету! Хотя на плате есть под него разьём. И он работает.
even better than the picture. totally recommend this !
very good camera and is durable because it is made of aluminium. Very good and sharp picture. 2Mp =Full Hd
Thanks
Got it, it works. Poe on the Cisco switch rises, works well.
All OK
As always, everything is fine, the store is good, there have been no problems with him yet
ok
Not the first time I order, everything is at the highest level. The store of 5 stars. Delivery fast
As always, everything is on top
Delivery is fast, the camera despite the fact that the parcel had a strong damage, all whole, working. Setting is simple. Recommend.
Отлично
Similar work for 4 years, bought to expand the existing system based on the "line", the cameras improved, and the picture is better and the interface is more friendly, on one IP IP IP
спасибо заказ получили доставка в Казахстан 06 регион 35 дней супер супер не первый раз покупаю картинка отлично ещё 2-штук заказал рекомендую продавца на смс отвечает
ok
Delivered quickly. Works.
Thank you
I order not first, I check the camera in work, an additional review, I'll leave it later! Fast delivery, thank you to the store! Boris Nogin.
The cameras came in normal, everything works, but the store sent the order for a very long time. He just created the tracking number and changed the status to "sent", although in fact sent in 3 weeks. As a result, the cameras drove almost 2 months.
Everything is fine. Very beautiful box besides.
Great product fast delivery recommend
this is a perfect choice for such a low price
The body is very warm
super
Доставка чуть больше месяца. Упаковка очень качественная. Работоспособность проверю позже.
good
perfect, will buy again.
this best cams for this price.
Fast delivery by courier. To connect power via the Internet, the cable needs a Poe injector. A camera without a flash drive, so you need a recorder to record the archive. To view online on the phone app xmeye, on the computer CMS. At the default camera address is 192.168.1.10, my router 192.168.2.1 so in the camera had to change the IP address to 192.168.2.10 and all the camera Video quality is good
Everyone works, Poe works OK, Cisco budget sees correctly, otherwise everything is expected for 2MP and 2,8mm.
Very very quick delivery to UK. Haven't connected yet but have many Besder cameras.
Under xmeye works
Excellent.
All ok
Excellent camera for your money! Reliable store! I take not the first time! Delivery two weeks to the Vladimir region.
1634 rubles, a month in delivery. You can say the best price/quality. Let's see how long it will work. Water protection seems to be. The backlight at night works fine. The network is defined. The registrar was added once. Easy to install. The case is durale. You can take it.
Давно работаю с этим продавцом! Всегда все супер.
Fast shipping. The box is not crumpled, all according to the description on the spot, the store is responsible for the messages quickly, thanks to him for his fair work. This is the fourth camera from this seller, everything works fine, the seller is super!
An excellent camera for this money, better for today is unlikely. the metal body can be seen even at night can be seen perfectly
Vypadá Dobře, kvalitní zpracování. Jsem zvědav for provoz.
I order the second time. Cameras are good and definitely worth their money. The camera broadcasts to the cloud, you can connect by serial number via xmeye. ONVIF also works well. To configure the camera, you need to install Windows 7 SP1 in the emulator and enter via Internet Explorer 11. This is perhaps the only drawback.
All OK
Excellent camera for your money. The goods came in excellent packaging. Everything connects easily. Works. The camera is happy.
my first metal ip camera brand besder, a similar brand I've already tested, and probably won't end up just with it, I must not forget the training holder.
Nice cameras. Quickly configured via CSM. In the instructions, error in IP address during primary setting. It is necessary to enter 192.168.0.10.
Received - not tested.
Velocissima
Placing such a great item for sale is awesome. Waiting for my delivery to come!