SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered two cameras, easy to install and adjust, HD image that day that night. Until I understand how to set a permanent video recording mode or schedule recording mode, as well as sending a photo in case of an alarm to email. Goods and store recommend.
Works great, easy to set up, postage took about 2 weeks to Australia.
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
a great one, thx!
It's like a scripture. The quality of shooting is excellent. The store is sociable.
Camera with excellent quality, you can see the PC and phone, direct records also has microphone. Shipping was fast and attentive. If buy a camera with equivalent quality Brasil will pay at least double the price. Recommend!
Everything came,; thank you very much works perfectly from the Internet on the fishing rod quickly came connected itself easily the quality of the picture perfectly take my friends already ordered thanks to the store I I thank
The camera creates its WiFi AP connect, then through the mobile application you can configure, watch, archive. Motion recording, etc. That's the least I 've checked, so there's more possibilities. Not a bad camera, does what is required.
Good camera. Easy to install.
The purchase arrived really fast! And it was accurate! Thank u friend
Everything is fine as always! I order a third camera. Thanks tptek official store!
Very fast delivery. Excellent store predisposition to answer your questions
Great store! Cameras are super!
Quality is good, the box came a little crumpled, but the packing is good inside all the whole. Connected checked everything works. I recommend the store and the store.
Highly recommend - matches the description in full
Товар пришёл очень быстро. Не мятый, не битый. Ещё не подключал, но на первый взгляд всё отлично. Продавца рекомендую. Трек отслеживался полностью.
Well made , fits & works perfectly
Lack of proof
Camera is super. And easy to set up
nice quality for the money paid
will try it out today :) thanks for the shipment!
Order received. Very quickly, the store sent the order, quickly got it. Today I received and immediately checked. Everything works well. Through the phone everything was fine. Everything still works well. The camera is autumn light, everything is in the kit, as in the description. Focuses even through the double glass package, from the second floor the license plate is visible and if people appear in the frame, then quickly the focus on their face... You can record videos and take photos directly from the phone. And also writes to a flash card, which I ordered from the same seller. In general, I am very pleased with the purchase, I recommend the seller!
The camera is working, connected without problems, delivery to Irkutsk 10 days.
Love the product. Good quality and shipped very fast thank you!!!
Оформил заказ 31.03.2021,на почте забрал 19.04.2021.Упаковано отлично.Работает исправно.Советую продавца и товар.
Arrived in less than 20 days and great quality!!!
The store Super recommend all the parcel sent quickly sent quickly everything is well packed all in the kit connection 2 min on Android and on iOS I'm happy and will order a couple more pieces!!!
Fast, high quality. Everything works fine, the store respect!!!!
totally worth its price
The goods came 22.03 2021 in operation did not check. on delivery very quickly, which pleasantly surprised. the whole package is not crumpled, the goods itself are whole. To the store Thank you very much and five stars.
Compliant description works correctly very satisfied, received quickly
Already had purchased. Great product quality video Great
Perfect quality for reasonable price! Good deal! Thank you store!
Delivery very fast packing super, store well done.
is sooo good! thanks for awesome experience!
I received the order, I recommend the store.
I liked everything. I hope it will last a long time.
Camera Super! Delivered in 14 days to Nizhny Novgorod. I put it in the parking lot from the third floor. 6mm is what you need. The quality is good, the rooms are readable without problems. Flash drive 64 GB writes well, without glitches. The microphone of the camera is good, all the sounds from the street record
Good material quality I arrive fast
The camera came in 17 days. the condition is excellent. packed correctly. everything works fine. I'll order a couple more pieces. thank you.