SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right arrived fast less than a month…
Glad I managed to get online - won't have to go to anywhere
Very good Mage good
Super fast recommend to all Great camera
I'm taking the second camera. I'm happy with the work. I recommend taking high-definition cameras, then it will be more pleasant to watch. Delivery fast-a couple of weeks.
I order a second time, 18 days delivery, packing is crumpled, but inside everything is whole. The picture quality is excellent. Thank you store.
The camera came, packed well, in the settings everything is clear, quickly connected and everything works. The quality of the record is satisfied.
Works on Hurray!!!))))
отличная недорогая камера. доставка до Украины где-то месяц.
Responsible store, solved all questions. The camera ordered 2MP full HD, the picture quality is not higher than 720p. Motion recording only 15 seconds. At 30 m from a standard router with 1 antenna catches once. There is no speaker in the camera. If you need a good picture quality and range, then look towards more expensive solutions with icsee. If the camera is needed something-it would be and shot at a small distance from the WiFi and the object of shooting, then take it!
todo ok gracias
Ótimo produto.
With this order, I have some concerns but after receiving, I am very happy with this article. It is not to big for place in good position and not to small to be unhappy with the quality. After installing CamHI (really for the first setup) and go thru the lan-cable, because we have to many WLAN spots in our house, the configuration was really easy. I decided to use other software for run this cam and it is really perfect. Good job TPTEK !!!
This store is the best place where i can get online
Thank you for help! It's amazing!
All good It's 3ra time I buy
All ok
The goods are excellent in quality, I order not the first time.
Very good a picture excellent
ok
Fast delivery....
Product received, as described on site. All right… Not installed aínda, but am satisfied with buying
Delivery fast, in Belarus 2 weeks, tracked. Packing is very good, caroba foam and blown film inside. I buy a second time,( 1080 R; 6mm), I'm happy with the purchase, I recommend, for such a price it is better not to find, the setting is is is without scraps, the picture is clear. Thank you to the store, everything is OK
ok
Camera Excellent focus
Cameras second time I order quality good connection is simple, the child has connected for 13 years in 5 min.
very good product :) store can be recommended
All OK great ip camera and fast support for installation thank you very much
доставка на удивление быстрая. НО. заказывал одну камеру, а прислали две. где-то кажется подвох. проверю, дополню.
Simple camera to implement with a smartphone and free app. Possibility to see the video on computer, phone, tablet... Quality night vision.
All is OK
Excellent value for money
Chegou em 13 dias, produto muito bom, funcionando perfeitamente. Vendedor prestativo.
Delivery was super fast
All ok running and sent fast
Webcamera Super very nice picture. Recommend salesman
It came relatively fast we're still seeing how it works
Good cameras, I liked. The picture is rocking. I chose under the application, so that all the cameras were in one. Delivery three weeks to mist Express. Recommend. I'll take more.
I'm buying a third camera from this store. while everything is fine, the cameras survived the year, there was a heat and there were frosts of 40 degrees, the cameras both work work work
ok
OK. Fast delivery.
The description is accurate, fast shipping. Good camera!
Thank you for fast shipment and delivery! I really recommend this and store~
The camera is super for this price, the memory card was installed, inside the bag with silica gel from dampness, the quality of shooting is excellent, installation and adjustment is easy, I
The camera works well adjusted easily. Thank you store. Delivered to Ukraine in 15 days.
Am satisfied with the product, is the same as description. Excellent camera.
Everything works fine
Excellent quality. Everything works
Very good cameras. Work in the Heat and Frost, in the rain and snow. I ordered the fourth, I will take more. Friends recommend them. Seller, thank you.
everything is good! Thank you!