SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive in 15 days very compliant with the miy effective product
Very good product Arrived very fast
All right, it's easy to sync and it works fine
Product arrived fast. Not taxed.
Es el tercer cacharro de este tipo que pruebo y es el primero que realmente funciona. Fácil de configurar y se integra con Alexa perfectamente. Recibido en menos de una semana, alucinante.
So far, so good.
Great quality product! The communication with the store was very good, I recommend!!!
Very good! Works perfectly with the Alexa
Very bono thanks so much. Connects Great with tv and tv box and control good and useful with alexa and google assist.
very serious store. highly recommended I will buy again super fast delivery
The leaflet in French is it possible Otherwise perfect rapid
Thanks for discount! I finally get it! Love it so much!
(English). Excellent product. Arrived very well packed in chock bubble. Can trust!
Now touch try it, fast shipping
Excellent quality, reallllllly satisfied. would recommend
It came very quickly. Works fine. Although there are no IR diodes on the sides, but down the signal somehow comes, and around the corner. Any buttons are copied from all remotes from the devices. What else do you want from him?
The parcel has not been checked yet
Fast shipping, quality nice
Seller 100% recommended. All perfect and shipping very fast. Excellent!
The goods are delivered very quickly, everything works (conday, TV, light).
Good product, added into my smart network and home....easy installation.
Recebi o produto em 19 dias, em perfeito estado, sofri um pouco pra configura-lo, mas com muito custo consegui kkkk
Very good product
Great product, recommend to everyone!
Full professionalism. Recommend
good thanks sir
Got as the store
deserves 5 stars!
Quickly delivered, works well.
Quickly sent and delivered. The packing is beautiful, a large navel)). Functions its own. Works.
Looks like on picture. Thanks!
I received through postomat, literally after 3 days, immediately did not understand the SMS, I could have gotten a day earlier. Before neither when I did not get it, now I will know))) now about the product itself, universal remote connected without problems, in the list of devices found their TV Skyworth, now I manage through Alice and from the phone. You can turn on-off, reduce-add the sound, changes by 2 divisions by voice command, switches channels and selects the desired one. Completely satisfied with the device. Beautiful, stylish design. I'll take more, for the air conditioner in another room. By the way, it is cheaper than Yandex remote, and the functionality is the same, Yandex station sees, no problems.
the best store in the world... very satisfied. very serious seller. high recommended
Not quite understand what function if the switch makes it
It's already the second you purchase. All ok. Only problem with applying Tuya that you are unable to add properly but by cross-bars the second apparatus.
3l second I buy answers phenomenal and shipping 10 days to Spain, very advisable
Very good, recrecomendo. Works flawlessly I am very satisfied with the speed and the product.
Quality item, fast shipping, good store.
I'm not able to configure it is recognized by the App but setting up with the controller I haven't been able to, I'll keep trying
It works perfectly.