SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product and easy setup. And the best, arrived at unbelievable 8 days. Recommend!!!
Great quality congratulations to.
Fast and free shipping. Thank you very much!
Honest store and reliable great for business
Very good and easy to use
Product as advertised. Very good quality!
Mismatched product in the first round, but kind store shipped the correct one later on. So, it is a reliable shop. Recommended.
Adore this . Thanks to the store!
superb . i love it!
Fast shipping. Works fine with Alice.
Very helpful in day to day.
Everything is Wonderful
is really good! very fast delivery! I really like it!
Perfect quality for reasonable price! Good deal! Thank you store!
show de bola
as described. Nothing is missing.
Did I needed: control the TV and DVD. For those who want to control using the Alexa, I at least could not use voice commands to change the input HDMI.
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Arrived ahead of time. Quality is satisfying. I recommend.
Alice was attached to hurray, runs the TV and TV box, includes them in the morning after the phrase "good morning". Recommend!
Works clearly. Quickly connected...
came in great condition and as picture, the shipping time was ok arrived as promised
lovely! just what i've been looking for
Excellent, excellent product quality and easy installation, acknowledged my TV and my air conditioning immediately. Recomendadissimo
Product as the ad. Small. Still not tested. Arrived ahead of time.
Happy with my new
The problem, for me, is that the instructions are given in English and cost much more. I'm guided by intuition. I can't link TIVO from Vodafone
Good item! Works with Tuya!
quality super! true to description.
Fast and OK
While all is well I will add
Very good, according to the specified
o produto chegou como anunciado
Very good, control all my bedroom with this, recommend
Before controlling the voice of the TV is not yet dotopal, but in my opinion, to control the usual remote control is more convenient than a smartphone. And the connection of the device itself via Wi-Fi did not pass the first time-it was slightly fright.
Ótimo produto, exatamente como está anunciado. Possui função de aprendizado para aprender os controles que não estão no imenso catálogo do aplicativo.
was greatly satisfied with the order