SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Ella Weber

29 Jan 2023

Verified Purchase

Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.

K***v

Good thing, charging goes, everything works

M***o

Order came very quickly, it works, there was even a cable tie in the package thank you, If I will need something like this again I will order from you.

A***e

As always excellent quality and super recommended product. This time shipment toke longer than usual but maybe it's because pandemic situation. I will continue buying is this store for sure if they continue working like that. Thanks for excellent service.

M***r

Top as usual at ugreen

María Concepción Herrero

the quality of is great for the price

Customer

28 Jan 2023

Good quality, I 'd buy again.

Jennifer Daniels

Excellent quality of product! Advise this store :)

A***v

Adapter, fucked and beautiful padle does not work for what got him Pussy

T***m

Very fast shipping, top quality, recommend.

K***k

The package was delivered to me within 35 days from the order date. The parcel was probably breached or someone wanted to check the contents, because the foil was cut and taped with adhesive tape, as can be seen in the photo. Fortunately, the goods that I ordered were what I wanted in good condition and, most importantly, in working order. I recommend the store as much as possible.

A***j

Well packed. A gift is attached. Eel always quality!

S***s

excellent packaging and quality

27 Jan 2023

Norms

R***r

Got relatively fast, the quality is good, compact, checked only charging, works, including fast charging is supported. Ugreen usually quality is good, reliable, but though more expensive than others.

Z***n

вроде как все работает, продавцу спасибо

V***-

Works.

Quality product.

A***s

Excelente una de mis marcas favoritas, todo perfecto y como siempre la llegada todo antes de tiempo

Mattia Moretti

Excellent , very satisfied.

Y***g

Works great!

Lauren Estrada

Everything is ok, thanks for

K***c

Great product!!!!

26 Jan 2023

conforme

Cynthia Henry

Placing such a great item for sale is awesome. Waiting for my delivery to come!

S***v

I did not communicate with the store. In Russia, the parcel was tracked. Since the order, the parcel has been 14 days. The goods without damage, corresponds to the description and declared quality. The cost of goods was 1 022,36 rub. Impressions: excellent quality! I did not communicate with the seller. The parcel was tracked in Russia. From the moment of ordering, the package took 14 days. The product is undamaged, corresponds to the description and the declared quality. The cost of goods was 1,022.36 rubles. Impressions: excellent quality!

R***a

Excellent product quality, arrived very fast.

L***l

Very high quality adapter. Product and store definitely recommend!

Ordered two. Came in about two weeks. Experienced in action, according to the first impressions of a very high-quality product. Definitely recommend and product and store!

Great, as always from ugreen

A***i

super

V***o

Perfecto

M***n

I have not yet checked the working capacity, looks like a hood, enters it tightly to the very end, quickly quickly.

Works, quality at altitude

Y***v

25 Jan 2023

All chotko. In the complete set of the carabiner for the key. Quick charghe on Xiaomi Mi Max pratzew without problems.

A***O

Everything was as in the description, the product corresponds to the description. I am very happy with the goods. I definitely advise you to order from this store.

I did not communicate with the store. In Russia, the parcel was tracked. Since the order, the parcel has been 10 days. The goods without damage, corresponds to the description and declared quality. The cost of the goods was 235,51 rubles. Impressions: an excellent adapter like everything from ugreen! I did not communicate with the seller. The parcel was tracked in Russia. From the moment of ordering, the package took 10 days. The product is undamaged, corresponds to the description and the declared quality. The cost of the goods was 235.51 rubles. Impressions: an excellent adapter, like everything from the ugreen company!

D***i

Great adapter. Delivery in Russia 3 weeks. Shop above all praise, as a gift put Velcro.

L***k

Good quality

D***v

EXC piece

Ugreen as always everything is high quality

Janet Shaw

Thanks for free delivery, the came in time.

William Powell

up to my expectations. looks cool

As always high quality cable.

George Bryant

a great one. highly recommend

Very compact adapter, made of good materials, excellent build quality. I order the products of this manufacturer is not the first time, everything is as always correct, at first sight has a trust, looks premium, as in the supplier and always at ugreen.