SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dear store, I have received the package. I am very pleased with the quality and your service.
Delivered to Moscow in 2 weeks. Everything works fine with the smart life application.
Excellent product. Thanks!
Met all my expectations, thanks!
It came all perfectly packed in a armored bag plus packaging factory, not crumpled. Connected everything works. Recommend
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
Purchase doaolen. Description corresponds. Thank you.
i'm a happy customer!! delivery and quality amazing!
Ordered a second time. It's super. Thank you store.
Works fine, setting is very simple
is even cooler than i expected
Fastest delivery to date
Shipping fast. Works, set up in 5 minutes.
I'll lock it all the other times, I'll take the OPIS all the time without a problem from the top of the house. I see one plus to flattering delivered Duge shvidko yak to China
Delivered quickly, from 11.11 order, to 29.11 in Kharkiv. usually longer parcels go. Checked, works, hope will work for long
מוצר מצויין,אריזה סופר היחותית, כבר חיברתי , עובד תקין
Everything is fine, advise this to everybody
As I can judge from my experience, the quality of is more than satisfactory
качество на высоком уровне, молодцы, спасибо, доставка быстрая порадовала
Short press the hardware button works as on/off. Adequately works through the SmartLife cloud.
Despite not having received the item, reimbursement was fast and everything was resolved.
Excellent everything! Connected from the first time and works smoothly! The app is Russian and has enough settings, turns on from anywhere in the world
Excellent thing, ordered 4 more PCs
Perfect, works good
Everything is fine, everything works!
Works very well
Fast and real
Still not tested! Looks good to me!
Все работает отлично. Установил приложение, создал режим работы. Надеюсь будет работать долго.
Arrived in less than 20 days and great quality!!!
Full set. Fully matches the description. Fast delivery by reliable delivery. Thank you store
a great one, thx!
Delivery really fast!!! thanks!!!
Excellent. Fast shipping
Thankfully, this store offers best so far
Great thing. With smart life connektochit in general without problems. Recommend to buy
That's what I request, speed on arrival. 100% recommended.
Good store, good goods.
!!! Works with Alice.
Quality of product even better than expected. I totally recommend this store!
Cool , quality matches the description.