SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm truly happy to find such a low priced available online
Perfect
Instruction book for this only covers installation / connecting to your network. You have to play with smartlife app a little bit. I like the diy function as 3 of my devices was not part of the list. Learn function is easy to use. I use this to control my vornado fan, bose soundbar, vizio tv, and tv bo
Lack of proof
Everything perfect
Well received and works. Thank you
Alles super :)
Very good, work perfectly, controls TV, TV box etc
as described
As for the controller itself, it's very nice. Compact and plain in appearance, it does a big job. It has a USB C plug and comes with a small USB cable, but no power supply. It has just one small button on it for putting it into pairing mode. Other than that, everything is done through changing settings in the SmartLife app.
Excellent Product, work perfectly. Used to control the TV, air conditioning, home and monitor. Very good.
Thank you, everything is OK, on time!
Device very good! Recognizes and controls virtually all have remote control. Configuration is a little difficult for those familiarity with these gadgets and technology but for me was quiet and in a few steps already was controlling with Alexa everything in my room! Loved!
Very good and small, has a precision excellent arrived soon.
Arrived as the description. Well packed. Great product. Great store.
Shipping fast to the product size is over than think significantly less smart home will assist in establishing.
Very fast shipping
Great thing! Mine are all happy
working great so far.
Very cool show
Very good. Thanks!
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.
Доставка быстрая. С тайей синхронизировалось без проблем, но список совместимого оборудования странноватый, пришлось ручками и хитростью попрюользоваться.
Order from days arrived in only four. Customized App installation and preferential set top box from try is working well Busin.
.
It works great
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
Works well. Excellent.
super item, can control my tv, stb and air con
Goodie
It works perfect. The remote is not hard to connect, I connected it to a LG TV and from the app you can do everything. With google home you can do everything highly recommend it.
Product as described. It arrived in 15 days and I found it very good.I highly recommend it.
Everything is fine, thank you!
Package received but havent tried though, everything seems fine and well packed with no damage thanks to the store I appreciate your effort
Great! Fast shipping and works perfect. Highly recommended!
Thanks for free delivery, the came in time.
really impressed with the quality
It came fast very good
Now i know where to find a online. thanks to the store!
Very fast
Perfect handles everything you have infrared
Very fast delivery!
Fine device and has good range.
[Otimo produto
Brand new ! happy with the purchase
super nice item! my roommate is delighted with my new
Excelente
Everything works, sorted out and connected quickly. The room works even from reflection from walls.
The store responded fast and the remote control can integrate with both Android and iPhone and air conditioner, TV, fan, etc.
even better than i expected!