SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for free delivery, the came in time.
really impressed with the quality
Now i know where to find a online. thanks to the store!
Very fast
Perfect handles everything you have infrared
Good product. He does his job. It only gives coverage to devices you can display. A door, it doesn't go through, just like a conventional remote control.
Very fast delivery!
Fine device and has good range.
[Otimo produto
Brand new ! happy with the purchase
super nice item! my roommate is delighted with my new
Excelente
As description ooookkk, to test.
Everything works, sorted out and connected quickly. The room works even from reflection from walls.
The store responded fast and the remote control can integrate with both Android and iPhone and air conditioner, TV, fan, etc.
even better than i expected!
Super fast. It works perfectly.
I am very satisfied. Product according to specification. Thank you
Works well with Chinese progs (smart life, Tuya). Alice seems to be tied up, but she doesn't know enough devices, but she doesn't want to learn on this remote. Apparently, compatibility is not complete.
Product is working fine. Delivery takes longer.
Accurately as described.
Chegou bem rápido, ainda não realizei os testes comprovar o funcionamento mas acredito que esteja tudo ok
Ok
Ordered a set of 2, got here earlier than the estimation, which is nice because I could track it all the way. Setup was also easy, the TV worked immediately my speakers had to be setup manually, but that was also a straight forward process. Also no trouble with linking it to my Google Home.
The product does not arrive but the refund was immediately exelebte attention
Good
Ótimo
Gorgeous quality!
It works perfectly with the remote control of my ALPAC forced ventilation system.
Good product on the whole
Like others, can control all that work with remote, anywhere only with the cell, thank you store and manufacturer.
really happy with the , recommend this store!
Happy with the purchase, will order again soon
Overall great product!
I did my best - savings for didn't go in vain. Quite happy with the purchase
Great shipping and product
Received but yet to test, hoping to get the best out of it but good store
worked perfectly fine. with Smartlife app and also with Alexa, Google Assistant. Tried for TV, Projector. you could configure any buttons.
Good device, I'm loving everything that's compatible with you.
I'm surprised how good this little device is. At this price and the small form factor, this is outstandingly cool. Happy purchase here. Recommended.
this store offers best deals in the world i guess. gotta love the seller, it's always fun and productive to have a chat
Excellent product!
super good and thanks for free shipping.
So far it works just great. I've had it for about 3 weeks now and haven't had any issues. I coupled it was a Merkury 4 port smart plug so I could easily turn on/off the kids' TV in the basement. The smart plug is needed so I know that the TV is off, as the IR signal can either turn the TV on or off (this is common for most TV remotes and isn't a fault of the device).
Low priced is the reason why I love online shopping so much
Excellent
Everything is fine. Delivery was pretty fast. I would recommend this store.
Fast shipping. It took a few tries to get it set up, but now its working very well. Works with Alexa
i'm truly happy to find such a low priced available online
I buy a second time. Everything works clearly. You can use via Tuya, or connect to Alice as a native remote. I have not sewn on Broadcom yet, but I think there will be no problems, since the fee is famous.