SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good products
Amazing product, such as description and it only takes less than two weeks thank you very much buy more
The clock came quickly. In general, the functionality of the clock is satisfied. The attached instruction quite enough explains how to configure the watch. Accuracy of measurements is almost excellent. The specified water resistance corresponds to the specified.
Show, otimo produto!
Very good. Tested in water, no problem. It work perfect. Recommend. Came for two weeks to Bulgaria
Excellent product, I arrive super well packed
legal
show
Excellent well above expectations.
Excellent I arrive earlier very good
Very well packed, it's a super recommended watch, I love it!
Very good product for the price. The strap is only very plastic
muito bom chegou antes do prazo produto de qualidade
Item faithful to the description, Operation nikel
Well packed
Good product and punctuality in shipping reception
Until now top smart watch
works great looks nice not cheaply made
Looks like a good buy, at the moment, fast at home and cheap, ta guena the thing knows primo
It's a very good product, with manual in Spanish. It is also very simple to set the watch to the cell phone.
Top!!!
A thousand thanks.
Clock bomb! I liked it very much!
Excellent product.
Colis arrivé
Покупаю уже вторые. Огонь
Recommend, excellent watch. And before the deadline.
Came with a broken display, there was no charging in the kit
perfect perfect and extra perfect,i love this watch
It looks awesome. I haven't test it yet!
produto chega rápido RJ
Good product, arrived on the 24th left me between 30 March to 11 April and arrived earlier, the presentation super the same product. Greetings from chile super recommended, Thanks you
It is very versatile, works perfect and has a "wuauuu" look. I arrive in a week long before estimated.
thank you store am very happy with the product
Use every day to go to gym train and is very good, recommend the store sent me very fast. Am really pleased.
Very good the clock, meets the expected.
Good product
Watch is great, I recommend the product and the store.
Very good and was fast
He arrived fast, in 10 days he was in my hands, Good product in relation to price quality.
Came the order very quickly everything corresponds
Product really beautiful, excellent quality and well packaged. Arrived in just 1 month here in fortress-CE. Recommend
Very beautiful watch also the photo, very light,'m very satisfied, arrived well ahead of time,
precit
Пока все хорошо..Спасибо.
awedsome!
excelente
Well he Product arrived on time
cool perfect
Great product recommended battery long life