SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery and product מצויין, mean to order more.
Came 20 days before Omsk, in those terms that the store marked, all whole, working, adjusted, until they used it.
The prefix came in 3 weeks. The declared parameters correspond. For watching TV and movies is perfect. On the games did not check, because I took the prefix not for this. Advise.
It's very good but the instructions come in English they could have already put it in Spanish
ALL OK
The parcel went very long
Excellent prefix, works from the WiFi, look at the TV, as on the computer
Delivery is fast, about a month. The parcel came with other orders. The tuner works quickly. Immediately adjusted to Russian. The size is small. I thought it would be bigger. Thank you store.
Everything perfect Highly recommended buyer Shipping very fast and very well wrapped It is tested and works perfectly
good quality. arrived super fast
The prefix works fine. There are no batteries for the remote.
Everything is healthy
The goods went quickly.
Works well. Movies from a flash drive, from a torrent, online everything works, does not tupit. But if you run a bunch of things, it starts to think. Out of the box a lot of software trash, almost everything had to be removed. It is not heated very much. The degree did not measure, but it was warm to the touch. To "hot" never heated. But in this case it is enough to raise the lid slightly. Or drill holes-they are very small. I did not put the games, I did not take it for that. I will not post a photo, there are so many. Happy new year!
Very good TV box. everything works.
Thank you for the product
Everything works well.
Delivery of the product conforms to the order and in the estimated time during the passage of the latter. Android 10, android security 05-2020. Version 4 gb-64 gb Small downside: message indicating more security and system update!
Order came quickly. It would be even faster if the mail was not tupyl. The device is good, while it works, it will be visible further.
It works fine. Shipping to Israel in 18 days
Excellent Product, surprised by the speed on arrival, product 100% recommended.
Thank you very much for the fast delivery, similar product I took in the online store zigzag Prices are almost the same and delivery within 3 days in Russia
My second order. Excellent took another one with an aeromouse. Shipping fast.
Fast delivery, 15 days. It came to a new mail. The package was slightly crumpled, but inside everything is whole. I took the version 4/32, it works fine, it's a little heated. Put HD videobox, works 1080r on Hurray. Very happy with the purchase
Exactly a month to Mo. Did not check
Got what I wanted, as always impeccable
I bite in the same other kind of rhodium. Dugé like the restaurant and room. Pratsuz without narikan South Rocky
Faster delivery in four days
Received this morning, connected, everything Works perfectly. Thank you to the store
Unfortunately, the parcel did not reach. The money was returned.
Normal goods, the store advise.
I bought already the sixth such a prefix for 2 years, I like everything, it works without problems
Came to Ukraine in two weeks. Thank you store. Everything works without hang-ups and problems
Everything is fine and just on time. Thanks a lot. Successful business to you !!!
Very good just missed the box
Took the second, everything is perfect... settings for 2 minutes. .. Best prefix
All is well, thank you to the store.
The order came very quickly. Castor is excellent.
Not a bad prefix. Its functions are performed. It is generally convenient to use.
Goods prishol fast
First impression Super! Connected without problems, the application opens quickly. Later I will unsubscribe
Prishechka came quickly as in the store's description I recommend
A second I purchaser מהמוצר this Time first instrument התקלקל after 3 years
Everything works for now
The goods came, but I have not checked it yet. Externally there was a little pomyati and torn packing.
The goods came quickly, it works. Can take
Bought only to watch YouTube on the TV. Works well: does not lag, does not overheat.
Is working
מצויין
The goods are good. Thank you