SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. fast delivery.
Works very very well very easy to install
I order not for the first time. Again, as in most cases, one camera of two came with broken plastic on the package (due to the weak protection of the parcel by the sender) But the camera itself is fine and without damage
Very good camera
Order arrives as planned it is my second that I order the store the black 1er the white the 2 th
super good quality
Excellent product. It works perfect. Recommended. While image quality is not the best in the world, it is according to the 2Mpx and looks great at night. Shipping in 15 days approx
The camera liked, and this is what: -Image and day and night-quality-OK; -In the application there is a two-way communication function, the function of determining the movement and definition of crying of the child; -Knows how to work with PTZ, incl. With predefined points, puts, like, normal; -There is a PTZ function-patrol on points, in a circle; -The app allows you to view videos from two phones simultaneously; -He can write on a flash drive; -Can write to the cloud. The functions of recording on the flash drive and the ability to view the archive, frankly, have not yet checked. If I don't forget, I'll add it. Who takes for the registrar or to connect to the ecosystem of the smart home, keep in mind: "out of the box" this camera does not support ONVIF, I.E. To connect this camera, let's say, to the registrar, you have to re-sew at your own risk.
me encantan los productos de esta marca , son muy premiun y de muy buen material , me gusta y la recomiendo , solo me gustaría que sacaran cámaras para computadora con 60 fps
As always, everything is super, I advise the store
Super qualité, facile à installer, très bonne qualité vidéo, envoie rapide reçu en France en 1 semaine, je recommande le vendeur
The camera is good but the delivery was very long more than 3 months
All right and fast shipping
It came very quickly. I haven't checked it yet.
The product arrived as described took monthly and get lots of time service slow very
It came very well packaged, recommended store, everything came very well, thank you very much!
The camera is just gorgeous. All functions perform qualitatively. The picture is great. Very happy. Thanks store
Очень классная камера, что то подправили, я пользуюсь такой же года 3 эта даёт лучшее изображение и меньший трафик, отзывчивая поддержка что очень важно, они отвечают на вопросы и быстро решают проблемы, доставка огонь и добротно упаковано, рекомендую магазин продавца и товар!
A bit late, very good product, the installation book came in my language, simple installation, see clear and beautiful
ok perfecto gracias y rápido.
The camera ordered one... but since it turned out that it is not available, the store sent another... more expensive and quality .... delivery within a month ..... while only connected .... Everything works fine ..... I definitely recommend the seller
Camera Super! The picture is excellent, it works clearly. Very quickly brought
Login easily good quality interface simple
Another great camera from YI
It is a great product. The l shipping was pretty fast and it has arrived quickly. The product works very good. It is easy
Gosto muito ja tinha duas
Fast delivery, The package arrived in excellent condition. At initial inspection the product works as expected
Product amazing price amazing!
Камери замовляв для знайомих, цю фірму знаю і тому без сумнівів її замовляю, за таку ціну камера супер. Камери були одразу з нормальною прошивкою, повністю глобальна версія, але пакування це жах, коробки сильно пом'яті прийшли, головне що хоча б камери вціліли. Камери приїхали досить швидко, приблизно за місяць. I ordered cameras for acquaintances, I know this company and therefore without a doubt I order it, for such a price the camera is great. The cameras were immediately with normal firmware, a completely global version, but the packaging is terrible, the boxes are very crumpled, the main thing is that at least the cameras survived. The cameras arrived fairly quickly, in about a month.
Delivery was from the Russian Federation. Courier brought in a week after the order
The camera is working, everything is clear with the installation .. Delivery about a week by courier. But minus the killed packaging .. and bought for a gift (very not Pleasant)
Super camera! We use as a video Nanny)
Product מצויין, really worth seeing very good Fits מצויין for babies
Works as expected. Fast shipping
Works fine in-house
Great cameras! Thank you!!!
Cool camera there is a microphone, and a speaker, you can from the phone to the camera to broadcast. The turn is very convenient
Shipping was very fast (with Singapore Post, about 22 days..). Connecting to the camera is very easy throw the Yi home app, no way to connect to "mi home" (if asked before). Resolution is good, not sure if it's true 1080, connection to camera is great, respond very fast, not much of delay, can connect also from PC. The app itself is very easy to use, many functions and abilities. There is motion/human sensor, and also "baby cry" sensor (haven't tested yet, maybe In the future). Manged to connect with amazon alexa/ google home, but google is not really responding to my commands to camera, I'll try the tech support for answers.. Buttom line, this is a great camera in a fair price.
Packed is much better than before, but still the Mail closes the boxes. I in such cases always for corrugated cardboard box, but I understand that this is excess weight. The camera is swivel, can hide the lens in the body-in this form it is physically impossible to look at what is happening around the camera-at least a bare walk around-no-no Pleasantly pleased with the night IR backlight that the phone camera sees, but does not see the human eye. If you disable the camera status led, then the dark night no one will see it. The picture quality is good.
Order came quickly. Courier service is polite. Not yet.
Very well!! Very good images even in the dark