SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order came quickly. Courier service is polite. Not yet.
Very well!! Very good images even in the dark
לדעתי after complete orders of cameras, I recommend just on it is level above all are well app and quality picture and שמזיז the camera really it best top quality שפגשתי up now
The items arrived in very sort time. And the items are very easy to operate
had to pay customs, as much as it costs
great
fast shipping and good packing. thanks to yi official store for gift.yi official store is one of the most honest and generous stores on aliexpress
Everything is very good. Even excellent
Первая камера была с браком, продавец бесплатно заменил. Вторая подключилась мгновеннно к приложению. Все работает, только не пойму уведомления приходят не сразу. Коробка пришла помятая, но камера целая. Доставка супер быстрая. Качество отличное. Осталось разобраться с уведомлениями при датчиках движения и плача. Пока тестирую
Exceptional store. A previous item came to me defective and I was managed with a new shipment at no cost and very fast. They also helped me through the whole process. Very good product too. Great image quality
Perfect! Thank you
The camera is great! There are no complaints to it, nemiotra that it was laminated after a year of continuous use (with the thesis it happens). Until the end of the warranty remained literally a couple of days, but the store responded promptly. The courier arrived in Rybinsk, took the camera to Peter in an authorized SC, in a couple of days I was also given a courier opinion about the non-repair of the seller. First-class service!!! Thank you for your work!
Envio rápido. E bem acondicionado recomendo. já é a 4 cam desta marca e estou a gostar.
On the advice of the store ordered this model. Thanks, everything works well, everything works)
Thanks!
A good camera, I buy a second time (first-myself, second-relatives).
great product slightly slow shipping but arrived all ok
very good product , work exellent.
Пришло быстро. Работает хорошо
Nice camera. Fast Delivery
great product, working fine, simple installation.
камера классная, качество видео хорошее. Но по факту за те-же деньги её можно купить в Украине + будет гарантия
Not bad for your money. Once the program flew away
took 21 days to arrive to israel. second time I ordered. the package was damage a little bit (same as the first) but the camera was intact with no problem. everything works as it should. recommend, but the package is poor.
exelente producto , los adoro son muy elegantes y tienen las muy buenas especificaciones y funciones, productos grandiosos!! la suscripción para almacenamiento en nube es cara, eso se puede mejorar en mi opinión .
Good nice and cheap, recommended
The parcel came a week before Surgut IML delivery service. Packed in a bag and a branded box, everything corresponds to the description. Everything is chic, the camera took at a good discount for 1500 rubles, so far I did not check in. I bought at a discount the store and the coupon of AliExpress, I recommend the seller.
Good store attention, fast shipping and delighted with the product.
Excellent product! Very good image quality and the app is very easy to use!
IML delivery in 3 days
Webcam bought at a promotional price. I recommend the device and the store.
Excellent cameras, I already take not the first time
Excellent quality. fast delivery.
Works very very well very easy to install
very good
I order not for the first time. Again, as in most cases, one camera of two came with broken plastic on the package (due to the weak protection of the parcel by the sender) But the camera itself is fine and without damage
Very good camera
Order arrives as planned it is my second that I order the store the black 1er the white the 2 th
super good quality
Excellent product. It works perfect. Recommended. While image quality is not the best in the world, it is according to the 2Mpx and looks great at night. Shipping in 15 days approx
The camera liked, and this is what: -Image and day and night-quality-OK; -In the application there is a two-way communication function, the function of determining the movement and definition of crying of the child; -Knows how to work with PTZ, incl. With predefined points, puts, like, normal; -There is a PTZ function-patrol on points, in a circle; -The app allows you to view videos from two phones simultaneously; -He can write on a flash drive; -Can write to the cloud. The functions of recording on the flash drive and the ability to view the archive, frankly, have not yet checked. If I don't forget, I'll add it. Who takes for the registrar or to connect to the ecosystem of the smart home, keep in mind: "out of the box" this camera does not support ONVIF, I.E. To connect this camera, let's say, to the registrar, you have to re-sew at your own risk.
As always, everything is super, I advise the store
The camera is good but the delivery was very long more than 3 months
good item
All right and fast shipping
It came very quickly. I haven't checked it yet.
The product arrived as described took monthly and get lots of time service slow very
It came very well packaged, recommended store, everything came very well, thank you very much!
The camera is just gorgeous. All functions perform qualitatively. The picture is great. Very happy. Thanks store
Очень классная камера, что то подправили, я пользуюсь такой же года 3 эта даёт лучшее изображение и меньший трафик, отзывчивая поддержка что очень важно, они отвечают на вопросы и быстро решают проблемы, доставка огонь и добротно упаковано, рекомендую магазин продавца и товар!