SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. It's the second time I 've bought him and everything's perfect.
All perfect recommend store
I order the second time. The device corresponds to the description completely. Included-HDMI cable, simple remote control and power supply. Nothing superfluous. All Google services have adjusted in 15 minutes without any dancing with bubps. TV became a useful TV
Good :))) ordered the second, delivery fast!!!!
Everything's Wonderful. Thanks.
todo perfecto como siempre
All good Just an advice, update the TV Box before download any apps.
ha tardado más de lo normal los paquetes vienen un poco aplastado pero de momento bien
It came as written. Everything works. Well done.
Fast shipping. The size of the player was even smaller than the hard drive. So far, not all the functionality has tried, but so far there have been no obvious Android hangs.
All ok I will leave further comments later
Приставка пришла не рабочая. Посылка вскрывалась, коробка вся мятая, будто с ней в футбол играли. Открыл спор на возврат товара либо денег. Но продовец на компромисс не идёт, тянет время попробуйте это а попробуйте это. В общем подарил Я так думаю деньги...
Second time I order. Everything pleases. Until I checked everything, if that, I'll add.
Delivery before expected date, works Correctly.
En The second device I buy is TE MODELO is good, the 2 TV BOX came to ME with defect but I reached an agreement with the store and sent it to repair recommend product.
Seller worried about their customers, and the product is good quality, I recommend they won't flash