SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente
Android TV working perfectly. Without lock with netflis HBO. all OK. Grateful to store.
product works fine arrived fast and easy
top
Like everything works, I will test, went a long time and did not track ordered 30.01.22 came 14.02 went from a warehouse in Russia, the batteries were not included
Good product. am satisfied.. it arrived in26 days to Morocco with speedaf
Very good prefix, I liked it more on all its functions than h96 Max.
Very good product 100% great quality see the super fast well Balado recommend.
All as in the description! A box of norms, everything works! Hope will work long! Delivery to the door in 7 days seems like, maybe faster! shorter while satisfied very much! Seller top! Thank you!
It came very quickly, less than two weeks. Really 5200₽ rose with extra. Remote control. Without batteries. All settings entered from the first Raza. I am pleased.
simply amazing. I have the KM1 on our room so when it was time to buy a new one on our living room it's a no brainer to go for this KM2
works pretty well... android it's the best for any tv...
Rapport qualité prix parfait mercii le vendeur ❤️ please don't ever send products to Morocco with the carrier Speedaf, it's very very bad they don't have knowledge how to communicate with their customers & our products stay to long in the customs.
great product i strongly recommend it ,but the shipping company was to slooooooow to processing product take around 60 days with speedaf
Both tv box tested and operational at 100%, I recommend the store, very good products, for my 2014 Smart TVs
Super. Connected yutubchik, Plex, everything works fine
Super! Until I even got warm. Flies. You can safely take. After a month, I'll cancel
Since the payment received in 4 days, this fastest delivery, although it was written that I will only receive in 12 days. The store immediately answers the messages, until he only received, I recommend the seller. After how to connect I will add
Very fast, excellent product and well packed and not taxed.
Very good quality product as described i recommend the store
Thank you very much
the prouduct looks as description. not tested yet just the first look
Excellent product, the best box I've had until today. I admit that at first I was afraid of being a pirate, but it paid off a lot. Attentive stores, promptly answer any queries we have.Finally, note 10 !!!!
The best one ever!!! Thanks guys for fast delivery
The shipping is fast and the store is a nice person and there is a scratch on the box but there is no damage to the device
The box is excellent note 1000. Bought 30/10/2021 and arrived on 24/11/2021. Arrived well packaged but the store sent the box. Asked for laying up $ $40, todavía even stated with $$14 and the description says a WiFi repeater. The product was not taxed. Works, Netflix HBO Max, Paramount plus, Globe play, Disney plus, TV Express, my family cinema… and many others, all without lock. The box is very fast, around 15 seconds and apps open super fast. Can say this box is the best on the market value. Note: The network port is only 10/100, my net is 200MB but only ~ 70 MB. As my bedroom is "far" router in WiFi 5G internet was house of 20 MB. is starting using the Mi Xiaomi TV stick in 5G internet reached ~ 67 MB.
good product, already bought 2. going to buy a third one
Empaque simple, la caja llegó con una esquina con abolladura pero el contenido llegó intacto. Funcionando correctamente
Very good product works super fast shipping was also fast 100% recommended
Top store sent the same day came well packaged without box congratulations Super recommend
He arrived quickly, I bought 11/11 and 12/11 had him at home about 26 hours he cut him off, it works very well everything I 've tried to date. Netflix, HBO Max, Prime Video,. With all the certifications. The only thing the controller comes without batteries, even though the manual specifies that they are included in the package. A little weird, but come on, it's 2 AAA batteries that you don't have at home so you can try the cacharro.
Excelente producto, buena compra, llegó en perfecto estado y rápido, antes de la fecha estimada, felicitaciones al vendedor.
Llego mucho antes de lo esperado, la estado usando ya por tres días y va muy bien, es muy recomendable por el precioso que tiene. Voy comprar otro
Exelent store 100% reliable I recommend KM2 arrived in time and form quality product.
Very fast shipping to chile, 100% recommended quality and fast equipment I have the Xiaomi MI Box S and KM2 is much better, fully recommended
The store is very good, I live in El Salvador and the tv box mecool KM2 reached me in 27 days since I ordered everything correct I would buy back in this recommended store 100%. If you're from El Salvador it's safe to buy at this store. 10/10
Excellent device I really recommend since you have the necessary certifications from Google and streaming platforms.
Excellent purchase. Wheel apps with enough fluidity and compatibility. Threw up emulator PSP without problems. Arrived on 22 days.
It arrived very fast, very well packed, it is an excellent product, I will order another one again, I recommend the store
The article is as described, by the way very good product, I arrive in less than 20 days
Ótimo Produto,Chegou Certinho excelente Box a Melhor do Momento
He sent Colombia fast. 20 days. Items correspond to the requested good store all ok
Realnente product and very good store sent fast but unfortunately our mails Brasil took muiito for deliver came packed everything right. Congratulations to store.
excelente.. sem arranhão...novo .. bem balado.. achava que nao conseguiria instalar app de terceiros... mas aceitou ....
Very good store. Product arrived in perfect condition.
Excelente
Good product
Good product Thanks
Excellent Product, good cost ratio
All worked with thanks thanks