SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery month, take the second time, the first time took with the cable. Plugs are good, they sit in the socket tightly do not get out when you pull the cable, the phone charges normally
Quality goods, excellent store, average delivery to the Urals.
Good and fast!
The product corresponds to the description. Ordered a second time. Convenient when two cords and several adapters that can be inserted and left in the gadget. But very, very long is the goods, 3 months!
The goods came. It's all working. Thank you.
Not the first time I order, I recommend the quality at the height of the producer and the goods
Щиро дякую Товар прийшов цілий та не пошкоджений. Замовляв не в первий раз, цей ще не використовував. Потім відпишусь. Товар та продавця РЕКОМЕНДУЮ!!!
As described.
A good, qualitatively made cable. The color is as bright as in the photo. According to the parameters of transmission-above average, the best branded ones do not reach, but this is from him and do not wait. Recommend.
Beautiful, but for some reason it does not stink
All OK
Все ок
Ordered 29.03.21 delivered to Naberezhnye Chelny on 29.04.21. Quality satisfied. Magnetitis good. Checked under load 0,1-0,2 volt voltage drop at 1 amp load And 0,2-0,3 volts at a load of 2 amps. Good wire.
The goods did not come, the money was returned
Works well! Fast shipping and cheap price. Thank you store for your good products
Excellent!!!
Delivery is very fast, thank you very much!
It's been a long time. Before R. Komi PGT. Usogorsk month. And so everything works fine
All norms. Works. It was a month before R. Komi PGT. Usagorsk.
thank you
Super
Everything is fine!
Came to RB in 20 days, the quality is good, ordered before.
Fast delivery to Izhevsk-only 12 days.
Ďakujem for adding, všetko them OK.
Everything came in 2 weeks.
All OK.
Sent very quickly, everything works
super
Fast shipping!
спасибо
Buy don't think
Everything works Super. I bought 3 sets. I like u
I'm shopping here for the third time, without any complaints
Good Goods excellent store
Excellent store
всё ок, доставили бытро
Muy bueno! Se ve resistente
As always excellent!
Excellent adapters came up perfectly
Recharges
très bien ! merci
Excellent wire for the phone. I bought a new device with charging Type-C, and they are.
Не работает
It's okay.
I liked it very much, it charges very quickly
Fast delivery, I recommend! Thank you!
Who is not my fault to judge, the parcel did not receive communication the store meets standard phrases, wait and the like
The parcel did not come in the end, the store extended the delivery time of the goods, the goods were paid in March, the dispute on the refund was opened in July, very expensive.
Work.