SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for fast shipment and delivery! I really recommend this and store~
using for 2 weeks already. no flaws noted
Hello. The goods are excellent, in good packaging. I came quickly.
Got it fairly quick, and before the delivery date, so nothing to complain about there. Package look fine, no damage. The only thing I have tried so far, is the indoor ip camera. It worked for 30 min, I disconnected it from the power source, because I wanted to place it somewhere else, and after that it is totally dead. No lights, will not connect to anything, tried reset button. Nothing. So I hope to hear from you.
Quick and it works properly.
Seller recommend.
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
Everything is fine, 3 weeks to Ukraine
New has an astonishing quality. I've checked ot alread :-)
Works via Wi-Fi, works via SMS, but does not work through GPRS. Alas and Ah. Disappointed with the lack of illumination of touch keys, as it was for example in the G19 model. Another fat minus-a non-removable battery (again as it was on earlier models).
Good product the PIR sensors take a while to get right. they work much better when properly mounted. It's a pity the alarm system doesn't work with Tuya or Google home
Todo Ok, muy rápido.
Slightly blunt in the settings, it's bad that in the software on the phone there is no Russian language, all sensors are no bigger than the matchbox
Everything was good. Fast shipping. I recommend the store. Very professional
The product 100% corresponds to the description. The store is always in touch, responsive, very good support for the buyer. I recommend this store. The product is 100% as described. The seller is always in touch, supplier, very good customer support. I recommend this store.
Good product, nice and safe delivery
Perfecto
Well packed and store always available for questions
Very good store. Package received in two days. Perfect purchase
just got . really satisfied with the purchase
A reasonably priced item with an excellent quality. That's a bargain!
ok
this is a fairly good price for , i dare say. given that the quality is superior, this is really a bargain
Received within the specified time frame. Good product quality price
Great Store, great store. All that I ordered, everything is configured, ready to work. I was satisfied with the seller and the goods. Success in our work.
Before Mo the parcel was a month. When setting up WiFi, the phone must be connected to a frequency of 2,4. Body 2 SIM card block does not see (they do not have 2G). The app is in English, pretty crooked. In the settings of the signal is not particularly difficult to understand. I'll see how I behave.
Best ! I really think this was the best one!
That's the best offer in this category! awesome
As always with Kerui, good product.
As always Kerui productos are perfect and east yo configure.
Fast shipping. In principle the article works correctly
met all my expectations. looks great!
Not the first time I take Kerui. Very high quality. I will install the signal and complement the review.
great
The package package fully corresponds to the order. To store many thanks for fast shipment. Ordered on December 13, and on December 31 already delivered home. The service of the store is very satisfied.
Excellent quality I recommend!!!
All as in the description of the goods
as in pictures! recommend!
ok,prekę greitai gavau. pardavėjas maloniai ir greitai atsakinėja į laiškus.Paprašius atsiuntė rusų kalbos instrukciją.
Everything perfect
Delivery for 2 weeks, everything works, purchase is happy.
was pleasantly surprised with the order
fast shipping from eu. thank u
liked the design. totally cool!
Excellent product. Seller recommended.
ok
Delivery to Peter DPD. Everything works. The app is in English.
Very fast shipping. Good warm. Easy configuration. Quick notification in case of activation.
OK
Good product, works well. even for distances large components communicate well. According to the description. Recommend