SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping was very fast. Quality of the is really good. Highly recommend this shop :)
bought a new here. not disappointed!
I arrive in 2 weeks
Fast delivery, quality cable. 2EME that I order, I recommend the store.
As always, ordering from Ugreen is a guarantee for quality products.
всё отлично, пришло быстро, в Челябинск за 18 дней, заказываю не первый раз, качество отличное, единственное в этот раз не положили липучку для провода.
In appearance, a quality cord, charges normally, let's see how long it will last
Кабель за свои деньги неплох, прошлый от ugreen проработал более трёх лет при ежедневном использовании
Fast delivery, good quality. Thank you.
Delivery on time. The packaging is good. The quality of the products is very good. This is not the first time I order from this store. I am very satisfied. Thanks to the manufacturer for the good products!
All as stated, thanks ugreen
Very good product
A good cable fast charging supports.
Hla product received at home everything well comes very well thanks Regards
good quality
Fast shipping to Norway! 0,5m is Perfect for powerbank
Item and shipping as expected
U
Thanks to the seller who asks the best price for on the whole platform. Awesome!
like this !
using this for a couple of days already. just as described!
Отлично работает. Соответствует описанию.
High quality braided cable, one of the best.
3 weeks delivery to Kyiv by Ukrposhta
Digitizer good.
Is working
Delivered on time. Quality high, cord with nylon braid, quality connectors
ok
I order regularly. Quality 5 +!
I buy often these products as the quality is very good, better than any shop. I do recommend this product. I am a regular buyer.
Wires are super. Recommend. In a badge braid. Durable.
Very fast delivery
Delivery 17 days ukrmail. It's okay.
Good Product and Good Quality! Thanks you! :)
excelent quality, thanks again ugreen
Good qulity. Works in the nests of devices, where others are already pasting.
In appearance, qualitatively manufactured. Not very thick, well bent. 1,5 m wrote out, fast charging works, and Turbo, on the redmy laptop 9 Pro, does not support. Compared to other better ones.
Fast delivery, super quality, I recommend
две на Ленинградскую область. отлично за свои деньги
it looks for hard use
Ordered on the night from 28.04 to 29.05. He drove to Ukraine, Odessa on the 14th. Slightly more than 2 weeks delivery. The wire is in a fabric braid, quite dense and from the first feelings of quality. The plugs themselves are quite high quality. Satisfied
OK
OK
Everything came up
It came quickly. Quality at altitude! The wire is just great. I ordered more uslion Tork. This one lived much longer than everyone else. The most pedigree wire under the microUSB. Recommend. This is already 3 times I order. The first two put their sons away.
Everything is fine, as always ugreen
Normal wire in a good braid, I advise
Very good
Everything is fine! Ugreen as always on top: from packing to contents!
Good quality!