SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoyed. Arrived very well packed and sealed.
Lamentablemente el reloj no pudo ser entregado a mi domicilio. Ya que la empresa de logística encargada de entregarme el paquete llamada ESTAFETA México, no fueron realmente eficientes en la atención al cliente. Es una pena qué esto halla sucedido. Sin dudas pueden comprar a este vendedor. Envió el artículo muy rápidamente y también estuvo pendiente de mis inquietudes. Sin dudas algunas, volveré a comprar más adelante con este vendedor.
Good quality. Everything is perfect.
Very good, will test but first impressions were the best. Arrived very quickly.
Se ve bien. Lo tendré a prueba una semana. Por ahora todo marcha bien.
Arrived right, really beautiful, apparent all functions working right, durability battery satisfactory, arrived in 17 days after posting, recommend the store, after more test back with feedback.
Excelent
Good quality of materials and assembly for their money, more less accurately measure the pulse, surprised the delivery for 13-14 days
Smartwatch colmi v23 pro-very beautiful, amazing! But worth? Which is better V23 Pro X V31 ? . Look at the video that did it on my channel on YouTube; FDS. official
Shipping fast. The watch is cute, but stupid)))))) pulse from the ceiling, with such pressure I would have died a long time ago, the saturation of blood oxygen even during steps in half a day still did not find)) shorter, 'We're losing me ')) the vibration is weak. But the screen is large, the messages are all visible, the player and the camera-everything works. Lots of dials. Strap of very good silicone. I still ordered fabric, also cool. After mi bend 4 plus only a big screen... For such a cost it would be strange to wait for more. Think that you need and important. But to the store no complaints, very good faith! I'll add in a week of use ....
Excellent service, it takes me three weeks but if I arrive. Very kind and honest store.
Se ve tal cual la descripción, pero aún no lo he probado. Se ve muy lindo. No pesa mucho
Arrived very fast, posted 11/05 and arrived 18/05 SP only 7 days for delivery, all well packaged… In relation to watch it is beautiful but the bracelet is very bad, have the P8 Plus and the bracelet is beautiful, the buckle is Gold equal watch, different bracelet that came in v23 pro, A bracelet finer quality bad and the buckle is in silver… The extra bracelets, all are better than the bracelet came in watch, the Pink combined and blue was ugly! The more to indicate who want a option round watch, more the P8 Plus is without doubt better, more comfortable and more beautiful.
Simply Great smartwatch, colmi always congratulations.
Watch is SUPER RECOMMEND Goods consistent with the description
The product is loooong beautiful comes packaged well, exactly same as that announcement, found a large size, like it, thought could be small. Visually is very beautiful. Thought worth. The version that bought measures the temperature.
Beautiful watch, easy handling, perfect, the store posted the request in less than 24 hours after made the order, delivered in 6 days to Sao Paulo capital and was not taxed, so the value right!
Perfect, fast shipping +++++
muy bien
Ótimo
Good watches delivery fast
Часы просто класс, пульс показывает очень точно - проверяла несколько раз. Давление - не очень точно, но близко, что очень важно если где-то находишься и не можешь померять тонометром. Шаги конечно считает не очень. Заряд батареи держит хорошо. В целом часами очень довольна.
Lovely
Good watches, all as in the description, I recommend, delivery 14 days, was tracked.
Thank verry good
Looks like great quality to see battery life
Like the photo. Super fast to turn the Bluetooth. All functions are well but do not understand how the blood pressure.
I chose dooolgo... Needed: Iron Body: + have, Max. Small Frame: + is, charging days 5-7:+ is, the screen is visible in the sun: +-is. I use 4 days, charging another 60%. One led does not work (not only for me) maybe it's planned. All messages come, read completely, keep the last 5. Cool!!! Translation Russian root, I do not bother. A lot of screens in the Da fit app this +. The clock is arranged for 100%, what I needed, everything is there. Delivery to Tula 8 days. By the way, the watch is not looking for a phone, but on the contrary from the application you can find a watch (vibration). Definitely recommend!!!
Excellent Product, material quality meets its function, good, nice and cheap. I arrive before the time store met with all excellent doubts
Ótimo produto
Entrega extremamente rápida, chegou em 6 dias em SP capital, o relógio chegou em perfeitas condições mesmo o pacote sendo bem simples e o seu interior tendo apenas plástico bolha. Ainda não testei o produto mas parece ser ótimo.
The watch is excellent. Even a protective film for the dial is included. Everything works. Already the third watch I order in this store. Always fast delivery. Great packaging. Thank you store.
The clock came completely discharged. Two hours to full. Like norms. Delivery fast!
Perfect Very happy
Very accurate, great quality my wife loved the watch ....
Presence looks super, I'll try it and leave comments later.
Excellent design and looks very good quality
Great watch, love it.
Bellisimo
It's ok
Thank you. Väga hea kell, kõik toimib, soovitan. Kiire saatmine.
Beautiful too!! Battery lasts well. Loved!
This can buy without fear.
The watch came in 12 days. Measure. Accuracy did not check.
Sensational arrived in less than 10 days in brasillllll All right. .. China rules…
Great quality products
A very nice and styli smartwatch - also for a man. I just can recommend it. I would buy it once again.
Arrived in perfect condition. As always the colmi is congratulated the service and speed delivery. Recommend.
To Novosibirsk reached 14 days, the clock is satisfied in everything, I advise the watch and the store.
The watch is not bad for assembly, in the kit protective glass. Work is not bad, quickly, the screen is bright colorful