SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Estoy muy contenta con este reloj. La relación calidad/precio es inmejorable.
Very good features light and effective
Received Today, fast and everything as described in the store, fast shipping. Running one on iphone and the other on android. I'll order another one for gift
Td certo!
Great product! Very good and more beautiful than no image.
All well as described
Health calculation not accurate enough. But practical watch I like
Shipping very fast, takes a week. The watch, it's for my son and for now he's happy, the battery he comes with at first lasts quite a bit.
Corresponds to my expectation very good quality
Fast delivery. 9 days from CN to NL. Good quality, nice looking watch. Too bad not compatible with Strava for heart beat monitoring or Apple Health monitor. Works good with the special Q watch app.
item received. haven't test yet. later give extra feedback
Came quickly (about 12-16 days), tactile pleasant, functions work (inaccurate, but it's a clock and not a medical equipment). Thank you. Ordered as a gift more.
Reçu dans les temps marche très bien
Class. everything works
Top too
Synchronization with the phone is good, all that is needed and in time is displayed. The pressure measures correctly
Great watch for the price. Works well with my iPhone 7. The extra straps come in handy when coordinating outfits.
top
Thank you received the order, I hope that it will work and then the first order of the clock worked 5 months.
Son liked
ok
Excellent and fast
Cool watches, producer recommend, delivery fast, new mail. Thank you.
I'm very satisfied
Pretty good shopping, instructions comes in Spanish and English. The application to use is quite intuitive meets the points
So far is meeting my expectations very good
Very Bo
Works with iOS how long will see
Thank you, the order is sent quickly, the store respect!
I haven't tried it yet, loading and looking good, the screen and everything looks really nice, it's small, I loved it. The box was a little damaged but it must be for the trip.
Excellent watch, loved!
Usual delivery time. Relatively good packaging. Product quality: the product works properly. I am satisfied with my purchase, I think it is a good value for money. The watch is light, thin enough and comfortable to wear.
It is the first smart watch that I buy and I feel great.
Product very well built, comfortable and good money. Received 15 days here in Campina Grande, PB. Recommend!
good
todo bien
Very good thank you
Loved the watch, functions, and was very good in wrist, thought it would be great, because have thin wrist, but was very good! Recommend, delivery on time, and the product has a great quality!
The best between cost and benefit
Excellent fast delivery
Perfect product as always
Great all as informed very satisfied
товар получил . доставка за 7 дней до С-Пб. упакован хорошо, коробка не помята. заряжено на 70 % . работаю. в дальнейшем напишу о пользовании устройством. продавца рекомендую.
<2en> I bought a gift to my wife, she liked it very much. It fulfills the product duty and works irresponsibly.
Excellent Product, fair price, many functions, realized that the screen greatly improved in comparison to previous version
Produto de acordo com o que foi anúncio, muito bem embalado e em perfeitas condições. Recomendo esse vendedor e loja em %
The clock liked, the child is satisfied, everything is very stylish, the packing is excellent, thanks for the quality product.
Everything arrived in good condition and in accordance with the purchase 5 **** Chegou tudo em bom estado e de acordo com a compra 5 ****
Super! I didn't expect the clock to be delivered so quickly. Literally in two weeks in the RB.
Ottimo