SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good image quality and it is fast and good compatibility with google play store to find apps
Everything works, let's see how long. I'll add it later.
Works ala perfection super fast delivery time before expected
Good store
Todo perfecto. Me llegó un día más tarde pero fue problema de la agencia de transporte. Se lo comente al vendedor y se preocupó por averiguar qué ocurría. El producto me ha gustado. Trae KODI instalado, pero me daba problemas así que lo desinstalé y le instale la versión que está en el play store. Funciona de perlas. Ahora a seguir probándolo unos días y a ver qué tal pues creo que me compraré otro. Gracias Vendedor!!!!
I bought the second box in this store. The first one works about a year, it's OK. In LV without customs clearance.
excellent product
I'm very satisfied
Very good android boxes best store
Excellent the box is fast and not heated it is easy to use and the materials are good I have 1 week to use it and I have had no problem
Looks good and fast fast delivered!
good quality and very responsive. i would suggest to a friend!
Tv box recommended, very practical, works well, no more to say, it's the same as the one in the publication, it's my third purchase, I'm satisfied.
Very very good.
Tout a l'air de correspondre, livraison en 3 jours comme prévu. une fois testé, je transmettrai mon avis...
Заказываю уже вторую приставку, качество отличное, дошло до Краснодара за 14 дней.
Fast delivered to NL within. 10 days.
thank you im so happy whith the product and the amazing store
Very quickly delivered
Pending testing, the previous one came out very good.
Very good product fast shipping 14 days to Poland
It's late to arrive but it works very bn
For now it's only left to see if it works well
Good ok
fantastic box the fastest one I have eve used and is a great upgrade from a fire stick I also installed Xbox cloud gaming and plugged in a controller and it could play games fine with no lag great for watching movies too
gorgeous , thanks!
It looks good, when I try it I hope it goes well
All as always excellent, I order the third time, I advise the store!
Everything works well, though the TV only supports fulku, I can not check above, I came quickly
Excellent thing works properly very satisfied
The prefix is worth its money, I order already 4 and the difference is only in the software. On the very first immediately the radiator was put as it barely heated and at full loading cut the frequencies, and as you and I understand from physics how much it consumed the electrical device and power. And if the heat gives little, then the processor does not die reduces consumption and performance. Put IPTV hdvideo games without frisses only after decision with overheating. The radiator is cut with a silk thread, there is a thermo-sealant (do not remove the heat without consequences). Delivery as always is quite fast. Without Ruth access out of the box.
The product works very well at the moment
All right and fast
Thanks.
Everything works perfectly and hyper-fast delivered
ok
super
Everything came intact! Packing is excellent, to the store Thank you! Works fine! No complaints. The purchase is completely satisfied.
Excellent. Delivery two weeks. The box works fine. To the store 5 points.
The goods came whole. I advise the store.
Gostei
Fast delivery. delivery
Very fast delivery. Our Czech Post damaged the package, but everything is fine. Thanks. I recommend.
In Minsk delivered within 30 days everything works. The goods are satisfied.
With accelerated delivery delivered in 4 days, although promised for 5. Packing: native box in the package, the kit is as ordered, the device is not a workable remote control (battery)) Now we have to put the software
Everything works great I am very happy with my purchase. I would definitely recommend it.
Order a Sunday and delivered on a Tuesday is as described content with the product
Works. To view YouTube and other IPTV is enough. For the rest-weak
Great case. -Full of connections and easy to use. -The case is fast and without defect. I use it for streaming and games and it works very well. The best value for money. A technology monster in a very small box. Fast shipping and top store. Thank you.
Everything works fine, with the router is docked immediately, quite noisy.