SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the quality of is astounding
Süper quality
Goodd!
Good grandfather fast I thank the store Fast shipping thanks many of us to sell
Amazing product.. arrived very fast... Thanks!
Excellent Android TV box, one of the best you can find. Watch some reviews first to make sure this is the one you are looking for. LED lights can be switched off from the device (keyboard included). I had an issue with the touch keyboard, but the vendor helped me set it up properly.
Thank you use, we will
Very artificial!
The shipment was fast, the product arrived in good condition. It's a good quality tv box, it works correctly, it can play video in high resolution. I'm happy with the purchase.
Thank you for fast shipment and delivery! I really recommend this and store~
The product corresponds to the description. Shipped fast, store recommend
Everything came quickly and qualitatively
Thank you very much for the straightforward and straightforward workmanship
Thanks for the fast delivery, everything is fine I will order another 5 ++++++
2 times I buy from this producer all perfectly quickly sends answers navaprozas in one word I advise
quality as expected. i surely reccommend
Thank you
In principle, for 7 years of shopping in AliExpress-this is my first time force majeure! The store sent it, but it was returned ..... I do not know if it could be damaged or anything else, I could not open a dispute, since it has not been 10 days. With the seller talked constantly, there are no problems .... another such product at the time was not ..... opened a dispute! The money should come and I don't think it will be a problem. When the dispute was opened, the seller offered in return-my order appeared in the warehouse, but I did not need ..... respect the seller. Adequate and understandable, everything is solved, I advise ..... not even counting my force majeure
The product fully corresponds to the description, no how much did not regret that I purchased this prefix, I look every day :)
Приставка хорошая,но очень подорожала.Не первый раз беру.Работают отлично.
The order is in three weeks. Super, respect to the store
Fast shipping. Thank you
Very good product!!...easy configure, fast WiFi conection. I bought this box for an old smart tv and it works very well!!!..I recomend!.
Product quality, packed perfectly, fast delivery, thanks to the store, I recommend it to everyone.
Checked, works. Only heated. Drilled holes, increased the radiator and skolkhosil cooling.
I'll try it out a little longer.
The product arrived within 17 days everything works I recommend a product
Already the second, while everything suits, performance at altitude
super vše ok
I'm very satisfied
Box is working excellent . Keyboard was not working but store send new one. Very good communication and fast shipment.
Super ātra piegāde.Teicams pārdevējs.Viss OK.
very fast shipment. great product!
приставка реально шустрая,до этого была H96Max ,она тупила по сравнению с этой и в итоге вообще перестала запускаться,посылка дошла в Киев за две недели ,получил в почтомате meest, большое спасибо продавцу за товар!приставкой очень доволен!
The prefix is excellent. The remote is convenient (as far as it can be convenient). I ordered together with an additional keyboard, everything is OK. Although, in my (now already experienced look) it was possible to connect an ordinary wireless keyboard with a mouse, and it would be much more convenient
Great prefix
The box is smaller than it seems Need fan, because If you put the games quickly heats up and can kill quickly, if you do not monitor the temperature. Many games do not go, but still provided with a large functionality, I like it. For this, I'll get a five :)
This store asks the lowest price for , thanks to the seller
The prefix is excellent, a huge minus is a short hgmi cable and power supply! At the first start did not let you configure the language, but this is not a problem after it is easy to fix in the settings! Small neat, beautifully decorated and glowing light bulbs are straight in the topic, the product is very satisfied, I recommend the store, and thank you very much! Before Omsk came in three weeks!
Alles gut
Works perfect. TV works until Nice, 204 channels polskojęzyczne Yours
So far well functioning, the only bad thing is that shipping took a long time to Colombia took 50 days.
That's the second I buy. In 8 days I 've arrived. Thank you
Good design Good os materials, the only problem is that it doesn't serve Disney plus everything else okey, a good Smart tv
Works well, in accordance with the description.
Super prefix, flies quickly
ok
All right.
Great item thanks
it arrived fast and in good packaging. it performs well as described by the store. the shape color and all other properies were exactly as described by the manufacturer in the advertisement page.