SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the order I'm selling so I'll keep asking it went well I'll buy to give away for Christmas and birthday
Bought, like, arrived earlier than expected. All worked perfectly. Congratulations.
Great-arrived very fast, less than 20 days
Arrived soooo fast in optimal conditions… congratulations to store!!!
Arrived early in river.
In a little less than 1 month came watches. The principle found that were not working, but stores gave excellent support and helped me with everything. Came right and well packed. Super recommend
Loved it!! Came right and on time
Product arrived fast, reliable and the product quality. Recommend.
Super fast delivery and items in excellent condition.
Exelent very complete watches recommended store
Very good received the products as the time
They are identical to the description Good teams
Very satisfied with the goods, the battery lasts about a day, is okay by product cost.
Very good and delivered before combined
chego bom Estado levou menos de 30 dias
OK
Arrived very fast! Still not tested!
Like the product, and the store also excellent sent all right and super fast
Very nice and the work really eeel I’ll buy soon
adorei, chegou aqui no Brasil no Estado do Goiás em 16 dias, tudo nos conformes. parabéns ao vendedor.
Arrived on time, however quite wrinkled box
I'm good.
True description.
High quality watches, fast shipping and working perfectly
Very good products, arrived super fast
Very fast delivery according to the description very well
Perfect
Good
Good product recommend
Everything perfect very fast shipping
bom
Nevertheless some poor as quality… though pure balances are few. Still not them I try to any device. Hope that functions
Product arrived in my hands in 14 business days, working.
Received in perfect condition all working my only problem was with the mails Brazil Eita Povinho difíciiii
muito bom
The product arrived fast and all working perfectly
Packed very well.… Waited 3 weeks all arrival in Italy, though it was said that arrivava within 10 days.… Looks excellent quality, time will tell, store recommended
Class thank you very much
not accurate step counting. Counts only movements of hand, also while I am driving and moving my hand. Fast delivery.
ok
Fast delivery, SMARTWACHT cute satisfied to +++
Ótimo rewarding
Relógios com ótima qualidade, veio tudo certinho. Duas reclamações tenho a fazer, a embalagem vem tudo amassada muito mal embalado, e a demora para chegar os produtos
Watch very good, delivers what it promises, arrived in less than 30 days in Maceió.
excelente
Very fast delivery good store
The product is very good price enjoyed this smartwatch arrived before the scheduled for delivery arrived here in Vargem high spirit Holy Brasil within 15 days delivery super fast recommend the store.
Super fast Very good
Si
Arrived very fast less than 15 days! Well packed and working. All right!