SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you
Works) the quality of plastic is so to itself
Excellent
The remote works, was looking on the internet about programming buttons, everything is OK
Between price and fast shipment is the best AliExpress. Definitely store recommended. 5 STARS
BEWARE... the "ALT" button does not work as a Windows ALT key
Everything corresponds to the description. With the exception of switching to Russian-an excellent option for TV box. Switching to Russian using special. Programmes established. In general, a convenient and functional remote control. Recommend to buy
Very good store Nice product
Little bit long time of delivery, but I am very satisfied with remote controller. With windows working perfect. 5 additional buttons for IR control working with LG TV without any problems.
Perfect everything
Thank you, everything works perfect
Thank you
A good remote control, took for Xiaomi Mi TV 4S, it is for Android TV, not consoles, everything works, Clava too, to change the language need additional proga, until connected to whom everything works. Good thing. Afraid the remote does not fit the TV, as the Xiaomi Bluetooth remote, but rose as a native
0 din minus. The parcel was untracked.
Ultra fast delivery for France, I really recommend this store! I will come to say more about the remote later.
It came quickly. Works super. Even on a laptop with Windows 10.
It works well. The TV box is spherical M $ s + s812's Google system turn-the installation is the voice function is used for safety Busin.
Such a cheap online is a great deal! thanks to the store
Thank you to the store. Convenient and functional device!
Lack of proof
A
remote is great
Vyzerah v pohode. This is so easy.
controle nota 10
ok
Probably my 3rd purchase. My fiance's nickname is 'Agent of Destruction' and she earned it. Love these remotes due to the fact that they are lit (on demand), have a keyboard and you can order them without a microphone (I prefer that).
The remote came quickly everything works, the only plastic Dishman looks cheap, and so the norms.
Received in 10 days. Correct and practical.
Excellent. Teclago illuminated. Very fast to Portugal
Very cool Smart urządzonko. Works on TV and even for PC-RECOMMEND
Invited several, מצויין!
Remote control learning button will only upto 5th Chrome Cast etc Android is difficult and PC in the Work well and use easy to carry.
Good quality, fast delivery
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
loved the quality and packing of
The remote came to Ukraine for about 2 Nelly, maybe a little more, but there were Easter and May holidays. So fast enough. Everything works fine with my TV set-top box. The microphone and illumination also work. Only there is a marriage on one button. Not deadly, unpleasant only to perfectionists)) Great thing! Thank you!
Received it safely and secured. Yet to try.
Everything works. Not yet used to management. Took for TV box A95 F3 air-the flight is normal. Ordered one day several goods from different stores, all arranged in one shipment-it came in 2 weeks. Rocket!
Conform to the description
Unfortunately sent out the wrong remote, should have been with Russian letters, but waiting for compensation, so not in pritensia.
Haven't unboxed products Yet.
Excellent remote for its price, everything works well)
Good product, recommended, fast shipping to my country.
جهاز عملي ورائع ويمكن توصيله على جميع الأجهزة الذكيه، شكرا للبائع على الشحن السريع وأنصح بالشراء من متجره
It came quickly 2 weeks in Moscow, everything works, Russian letters on the keyboard are all present. I recommend the store.
Cool remote. Connected to the PC, all work and can be controlled from the remote on the desktop. Comfortable in hand. Took with the Russian layout. Batteries need to be taken separately. 2 PCs AAA
works perfect with my Minix Neo U9-H
Great! Much more than I expected.
Prishol quickly, everything works well, I take the second one.
Great product, works just fine :)