SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Trust (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came on the fourth day, in Mytischi.
According to the description, the box a little hit but the product has no problems, a little low the image resolution but fine.
Excellent.
Excellent camera, this time I bought a friend.
Camera simple מצויינת great price shipping arrived very fast store was kinder very real Kenya successful אמשיך buy name long A lot of times recommend well you
The goods are good. Packed well. Came through the store Pyaterochka, took at the cash desk without problem. Did not immediately understand the connection., but helped the instruction in Chinese. The store is excellent, I recommend. I order the second camera already, the first working two years without a break died because of the voltage changes in the network. Very afraid of jumps in the mains.
Perfect, very good image both night and day. Shipping one day for another, from Spain. The only fault is the instructions in Chinese. Missing the information of the famous code he asks for and of course, what you don't know is that before, you must register in his own app. Otherwise, amazing everything.
Super top nickel image and works perfectly.
Very good product
Its my second cam from this store, no problems at all. The cam works fine, thanx.
Works great
Very good product
All as expected, well packed, quickly delivered! Everything works even better than expected, for its price a very good camera!
Nice camera. Everything works, everything is whole, but many settings in English, tried through the translator, still not clear. Delivery was sdek, for 5 days it's straight space)))
Perfect and fast just need to try
todo perfecto solo falta probar
Very satisfied with the product. Easy to set
Super
first class item and service!
Fast delivery. Quite good quality. Easy to use.
safely packaged , respect to the store
Good Goods. Lags prog in control, but still good.
Works fine)
Хорошая камера. Доставили очень быстро. Продавца рекомендую
Perfect operation, all normal, good quality picture and sound. But is difficult to apply for router for outdoor.
Good product compared to its price
It's just like the picture I loved.
Excellent goods
ok
The camera does not connect to the application. Opened a dispute. Alisxpress returned the money
VŠE funguje as má
Came without damage, installed, everything works.
The order came to Irkutsk in 12 days. Packed all very well. The standard application is not downloaded (icsee). Downloaded and installed icseepro, the camera works and is controlled from the smartphone.
Lo que nadie te conta, la cámara va súper lenta, a cada momento tienes que volver a reiniciar el programa, mismo para mirar lo armazenamiento en la nube es una tortura, si tuviera visto la verdad en los comentarios, sobre este sistema no habría comprado . OBSERVACIÓN TODAS LAS INSTRUCCIONES ESTÁN EN CHINO.
Like the photo, I have set one and it works well inconvenient is the power cable that is very short
Very good, but cannot see the camera Real time Internet 4G, only when attached on the same network WiFi.
All in accordance with the description. Until I figured out how it works for movement. But the quality of shooting is excellent. Shoots well
Highly recommended store. Very fast shipping to Canary Islands and effective. Thank you. When you inslate it and try it, I put another review.
just perfect!! it's worth all the money I paid.
Everything is fine, who has buggy auto track ask the store for a new firmware, with it the car returns to the start point works fine
Всё супер, у этого продавца заказывал не первую камеру. На данный момент камеры пришли уже обновлённые, три антенны, подключение micro USB.
I came quickly. It works norms.
Excellent camera, delivery fast. The connection is not difficult.
I get there early, it looks great, though I want to try the distance.
The camera for its price is just super! Connected easily, the image quality is good, moves normally. Not the best speaker, but not critical, if you do not plan to chat sweat) now I quietly watch the animals when I leave some
The camera is good, high-quality, the store is sociable, answers quickly. I recommend, the price is not big.
That's the only wtore where i found a new
Delivery to Belarus Gomel Region 10 days. The goods were sent from Moscow. did not check. I'll check it out.
Excellent!
New is amazing! I'm so glad I managed to get it one of the first